Privacy Policy for River Spool

Welcome to River Spool. This Privacy Policy outlines how River Spool collects, uses, maintains, and discloses information collected from users (each, a "User") of the our site ("Site"). This policy applies to the Site and all products and services offered by River Spool. We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant.

1. Information We Collect

River Spool may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our online platform.

• Personal Information: This may include your name, email address, mailing address, phone number, and payment information when you place an order for custom net weaving, fly tying materials, rod building components, specialty fishing line, lure making supplies, or textile repairs.
• Non-personal Information: We may collect non-personal identification information about Users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about Users' means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.
• Usage Data: Information on how the service is accessed and used (e.g., pages visited, time spent on pages, referral sources).

2. How We Use Collected Information

River Spool collects and uses Users' personal information for the following purposes:

• To Process Transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. This includes fulfilling orders for custom products and services offered.
• To Improve Customer Service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our site.
• To Improve Our Site: We may use feedback you provide to improve our products and services.
• To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

3. Legal Basis for Processing (GDPR)

For Users located in the European Union, our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect it.

• The processing is necessary for the performance of a contract with you (e.g., fulfilling your order for weaving materials).
• You have given us explicit permission to do so (e.g., by subscribing to our newsletter).
• The processing is in our legitimate interests and not overridden by your rights (e.g., improving our services).
• To comply with the law.

4. How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

5. Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

6. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. River Spool aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at the address provided below.

7. Third-Party Websites

Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website's own terms and policies.

8. Changes to This Privacy Policy

River Spool has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

9. Your Acceptance of These Terms

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

10. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

River Spool

789 Willow Creek Road, Unit 105

Barrie, ON, L4M 6P9, Canada

Phone: (705) 555-0188

This document was last updated on October 26, 2023.